Personalized Water Bottle-Stainless Steel Water Bottle-Monogrammed Water Bottle-Custom Water Bottle-Kids Water Bottle-Monogrammed Bottle

Payments

We accept PayPal and Direct Checkout on Etsy, which allows you to use most major credit cards. Sales taxes will be charged on all NC orders.

Orders with e-checks via PayPal will not ship until payment of e-check has cleared and we've received notification. If payment does not clear within 2 weeks time, we will cancel the order and notify you.

Due to the personalization of the items we sell, once you have placed the order and production has been started, we will not issue cancellations and refunds. Cancellations or changes are ONLY available if production has not started on your item.

Shipping from United States

Items will be shipped in a timely manner according to the processing time in the listing. We use the US Postal Service and UPS to ship packages.

Please be sure to leave all information such as thread color, vinyl color, etc. in the "note to seller" section. Instructions are included in the item description on each listing. Without this information, we can not begin work on your item and it will cause a delay in shipping. Shipping and processing time starts from the time we have all information needed.

If personalization info such as color or font is missing, we will complete the order using the fonts and colors shown in the original listing photo.

Shipping times are listed for each item. If you need an item rushed, please contact us first to ensure we can meet the deadline. Most items ship within 3-6 business days.

We will use the shipping address you include at checkout. Once you have checked out, we can not guarantee a change of address. We will do our best to honor these requests, but we are not responsible if the items ships to the original address you included at checkout. Please verify your shipping address before checkout. We are not responsible to reship the item if you do not have the correct shipping address entered.

Items lost, stolen, or damaged in transit, are not eligible for refund or replacement IF NOT INSURED! Packages do not come with insurance. If you would like to add insurance to your package, please contact me prior to purchasing. Shipping insurance is usually $1-2 for up to $100 in coverage.

Whether your order is shipped through the USPS or UPS, we are not responsible in any way for any shipping delays or lost items once it leaves the studio. If you have a deadline we recommend using Express services as they are guaranteed. There is an additional charge for Express. Please contact us prior to purchase if you have a deadline or need to rush an item.

Additional

Feedback is always appreciated! Please take the time to leave feedback as it helps other customers know about your experience with Say It Sassy.

Coupon Codes for Local sales will not be honored if your item is shipped to you. The coupon codes for Local pickup is only if you are picking up the item.